Using AI chatbots on your WordPress site is one of the best ideas to enhance user experience, improve customer services and generate more leads. These smart applications have the ability to reproduce real time chats and offer instant responses and can also automate most of the routine actions on your site.
Wondering how to put AI chatbots on WordPress? Then you will find this detailed guide full of explanations about advantages, tools, and a procedure without any coding experience needed.
Chatbot AI?.
An artificial intelligence chatbot is an artificial intelligence (AI) and natural language processing (NLP) based program which uses natural language input. It is programmed to interact with human beings in the nature of a conversation. The AI chatbots are unlike the traditional live chat because they respond immediately, 24 hours a day, 7 days providing the customers with a quick and reliable service.
With WordPress AI chat apps, websites can outsource customer care, create leads, suggest products or simple navigation with reduced working load.
Tomorrow is the Big Day (Why Add AI Chatbots to Your WordPress Website)?
Reasons to use an Ai chatbot on Pg site are very tempting:
1. Advanced Customer Care
AI chatbots will respond to frequently asked questions, assist the user and resolve common problems on a realtime basis. This will enable your support group to concentrate on more complicated chores.
2. Better User Interaction
By hitting the user as soon as he/she arrives on your site, a chatbot will keep the visitor on your site longer and direct him/her towards worthwhile engagement.
3. Increased Conversions
Chatbots will be able to store information of the user, suggest merchandize, and even guide the user to call to actions like subscribing to a service, and purchasing.
4. 24 by 7 Availability
Artificial intelligence chatbots do not sleep. They are never off-site as they answer questions or help visitors regardless of the time of the day, even after business hours.
5. Scalable Customer Interaction
Regardless of whether you receive 10 or 10,000 visitors, chatbot is able to attend to them simultaneously, and therefore is a very effective means of developing a large site.
Installing a Chat Bot of AI in WordPress
These are the stages to add AI chatbots to WordPress:
Step 1: Select an AI Chatbot Plugin to WordPress
WordPress chatbot plugins that work with AI are several. Some of the best options are as follows:
-Tidio Live Chat Chatbots
Tidio both integrates and provides live chat and AI chatbot. It has ready-made chatbot workflow and it comes with compatibility with WooCommerce, email platforms, and more.
-LiveChat ChatBot
It is a high-quality AI chatbot product, which is implemented in WordPress by using a plugin or JavaScript code. It has a drag and drop chatbot creator and smart automation.
-MobileMonkey WP-Chatbot
WP-Chatbot allows you to link your site to Facebook Messenger and thus you have the capability of handling chats and automate message responses through a single platform.
-IBM Watson Assistant
The chatbot assistant of IBM is a high-powered AI. Though it might be more time consuming to set up, it presented a much more customisable and smart experience to large scale sites.
Step number 2: Installing and Activating the Plugin
In order to add a WordPress chatbot plugin:
Sign in to your WordPress administrative tab.
Access the Plugins > Add New.
Find the name of the chat bot plug-in (e.g., Tidio).
Go to the button that says, install now and activate them.
The chatbot can be configured by following the set up wizard of the plugin.
Other plug-ins might need survey registration of a third-party accelerator like Tidio or ChatBot.com.
Step 3: Personalize Your Chatbot
The majority of WordPress chatbot plugins are customizable to such an extent:
-Change of greeting of chatbot message
-Designing automated dialogues
-Inserting the frequently asked questions and answers
-Modification of colors, icons and branding
-Specifying trigger conditions (which could be in the form of scroll depth or time on site)
Such settings are common in the dashboard of the plugin or in the external interface of the chatbot builder.
Step 4: Train the AI (Optional ; Advanced Chatbots)
When choosing a more sophisticated chatbot service such as ChatBot.com or the IBM Watson, you might get a chance to teach the AI via intent recognition and natural language processing. This involves:
Defining user intents (e.g. I want to check my order)
Making up sample phrases
Making relevant respites
These chatbot systems improve on learning subsequent interactions of the users with time.
Step 5: Test and launch
Ensure you:
-Check the usability of chatbot on desktops and mobile prescription
-Model various user queries
-Make sure links, forms work and also buttons
-Check fallback reaction in case a query cannot be interpreted by the bot
After satisfaction, enable the chatbot and keep a regular track on the performance.
WordPress Best Practices of using AI Chatbots
Look at the following to provide an optimum experience to your chatbot users:
-Be Transparent
Make people understand they are corresponding with a bot so that their expectations are appropriate.
-Write in Linguistically Straightforward, Simple Words
Keep away from compound sentences. Responses should be brief, informative and simplistic.
-Provide Human Support Option
It should include a fall-back, a chance that the user can reach a live agent in case of necessity.
-Updating of Chat Flows should be done on a Regular Basis
Maintain relevance of chatbot by redesigning work flows and Frequently Ask Questions, based on analytic information and user feedback.
-Monitor Performance
Analytics are found in the majority of chatbot plugins. Monitor such parameters as engagement rate, drop-offs, and conversions to be more successful.
Conclusion
The installation of an AI chatbot to WordPress is a feasible solution to enhance the usability of your site and the work of your company. AI chatbots provide 24/7 access and scalable support and interaction, whether you want to run an online store, a business site, or a blog.
Selecting the appropriate chatbot WordPress plugin and adhering to a well-organized setup guide will allow you to install an efficient tool on your site without touching a line of codes.
With the increasing number of businesses focusing on engaging their users and automatizing their processes, it is no longer a question of, but rather a matter of when somebody will implement AI chatbots on WordPress.