How to Connect via FTP / SFTP
FTP (File Transfer Protocol) and SFTP (Secure File Transfer Protocol) allow you to upload, download, and manage files on your hosting account from your computer.
Prerequisites
Your FTP hostname (usually your domain name or server IP).
FTP username & password (from cPanel > FTP Accounts).
FTP client software (e.g., FileZilla, WinSCP, Cyberduck).
Step 1: Install an FTP Client
Windows & macOS: Download FileZilla
(free).
Linux: Most distributions have FileZilla in their package manager.
Step 2: Configure the Connection
1. Open FileZilla.
2. Go to File > Site Manager > New Site.
3. Fill in:
Host: yourdomain.com
Port: 21 (FTP) or 22 (SFTP)
Protocol: FTP (or SFTP for secure connection)
Encryption: Use explicit FTP over TLS (recommended)
Logon Type: Normal
Username / Password: Your FTP credentials
4. Click Connect.
Troubleshooting
Connection refused: Use SFTP (port 22) or check firewall settings.
Login incorrect: Verify username/password in cPanel > FTP Accounts.
Timeout: Switch between Passive/Active mode in client settings.
Security Tip
Always prefer SFTP for secure, encrypted file transfer.